Property Issue Line

Property Issue Line SMS Consent.

Program Description

Green Garden Group, including its operating companies Wingren Landscape, Bertog Landscape, Green Grass Landscape, and Grant & Power Landscape (collectively, “GGG”), operates the Property Issue Line, a toll-free SMS number, (866) 621-3976. Property managers, HOA and building staff, and tenants of properties we maintain use it to report site issues such as irrigation leaks, damaged plants, snow and ice concerns, or debris. GGG replies with confirmation that the report was received, follow-up questions, and status updates until the issue is resolved.

How to Opt In

Tenants and site contacts: text in

You opt in by sending a text message to (866) 621-3976 describing the issue, or by texting START. GGG does not send the first message. Your first text starts the conversation, and our first reply confirms enrollment:

Sprinkler head broken by the north entrance, water running onto the sidewalk.
Green Garden Group Property Issue Line: Thanks, we got your report and our team will follow up. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: greengardengrp.com/property-issue-line-sms-consent

Property managers: Trellis client portal

Property managers with a GGG client portal (Trellis) account opt in on the Notification settings page by entering a mobile number and checking the SMS consent box. The box is unchecked by default. Next to the box is this consent statement:

Consent

By checking this box and providing my mobile number, I agree to receive recurring automated text messages from Green Garden Group about property issues I report or that affect properties I manage, including receipt confirmations, follow-up questions, and resolution updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase or service. See greengardengrp.com/property-issue-line-sms-consent and greengardengrp.com/privacy.

What You Will Receive

  • Report confirmations — Confirmation that your issue report was received.
  • Follow-up questions — Requests for details or photos needed to address the issue.
  • Status updates — Notices when a crew is scheduled, on site, or has resolved the issue.
  • No marketing — No marketing, promotional, sales, political, or third-party content of any kind.

Frequency, Rates, and Privacy

  • Frequency — Message frequency varies with the number of issues reported. Most reports generate 1 to 5 messages.
  • Carrier charges — Standard message and data rates may apply per your wireless carrier plan. Green Garden Group does not charge for the messages themselves.
  • Privacy — Your mobile number is used only to handle property issue reports. Mobile numbers and SMS opt-in consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

See the Property Issue Line SMS Program section of the Green Garden Group privacy policy at greengardengrp.com/privacy for the full notice.

Your Rights

Reply STOP to opt out. Reply STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) at any time. You will receive one confirmation message and no further texts unless you opt back in by texting START.

Reply HELP for help. Reply HELP at any time to receive:

Green Garden Group Property Issue Line: text this number to report site issues at properties we maintain. Support: info@greengardengrp.com or 331-946-9120. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.

Not a condition of service. Consent to SMS is not required to purchase or receive services from Green Garden Group. You can report issues by phone or email instead.

Contact

Questions about this program or your data: info@greengardengrp.com, 331-946-9120, or Green Garden Group, 5126 Walnut Ave, Downers Grove, IL 60515.